Nana Fashions
Shirts take approximately 3 days to produce depending on the volume ordered. (This can change depending on various factors) This means 2 full days after recording your measurements and choosing all of your options.
We generally make one shirt first and test the fit the following day. Any alterations are recorded, the pattern is then altered and used to make any remaining shirts. This is not an exact time frame but a general example.
If you do not have this amount of time in Bangkok we can ship the shirts to you but we do prefer at least one fitting. The same time frame and system will be used for trousers.
In order to ensure a perfect fit we require 3-4 full working days with 2 or 3 fittings. This means 3 to 4 full days after recording your measurements and choosing all of your options. We strive to achieve a perfect fit for all of our clients. If you don’t have 3-4 days in Bangkok, we can courier the garments to you if they are not completed when you leave. The absolute minimum requirement is 3 days; 1 day to choose your fabric and custom choices with 2 more days for fittings. We do not recommend lesser time frame than this as there is no guarantee that the garment will have a perfect fit.
Many of our clients travel around Thailand using Bangkok as a base. We will make appointments that fit around your schedule. You will require a total of 3-4 full working days in Bangkok. An ideal schedule would look like this: You would come in on the first day and choose your fabrics, your options, and have your measurements taken. Then we need about 24 hours to work on the garments and get them ready for a first fitting. The first fitting would be the next evening. We would then need another 24 hours to work on the garments again. Your second fitting would be the following evening. Ideally, we would do 1 more fitting on Thursday, as this is the best option to ensure a great fit. Otherwise, if you did not have any more time, we could work on the garments and ship them to you once completed.
No, Our standard construction is a half canvas jacket, where the lapels, collar and half chest are canvassed with a quality canvassing. We have found this to be the best blend of both quality and cost effectiveness. Fully canvassed jackets are very labour intensive and cannot be rushed. They take approximately 4 weeks to complete and the client needs to be available the whole time for fittings. Unfortunately this does not fit with the schedules of the vast majority of our clients.
Your initial visit is what will take the longest. Depending on how decisive you are with choosing fabrics, styles and options it can take anywhere from 30 minutes to an hour and a half. An average initial visit takes about 45 minutes.
Fittings usually take much less time as it is just yourself and your tailor discussing the fit of the garment and making any alterations. This usually takes about 20 minutes.
Once you have visited us and have been measured for, we keep all your measurements on file in our store. When you would like to reorder items, whether from our store or online system, we will refer to your stored measurements and ask if you would like to use the exact same measurements or have refinements made. This is done to ensure that every item of clothing from us fits you perfectly.
In store we only accept both cash and credit card. We also require a 50% deposit in order to begin making your garment.The nature of our bespoke business is such that each garment is cut specifically for each client and cannot be reused for anything else.
For online orders we accept PayPal, credit card as well as bank transfer.
We offer international shipping to most countries however the cost is determined by the weight of the package and where are clothes are being sent to.
Once your order has been finalized (payment made, all options selected) You should receive you package within 3-4weeks. Shipping typically takes between 5-7 business days. Our clothing will need to be dry cleaned and pressed before you wear it the first time. Whilst it'll go through our rigorous QC process it still may contain tailors chalk, marks, minor smudges and will need pressing after being in the delivery package for a while.
For the most part we use DHL/UPS and for most countries custom charges or import duties are included for your convenience. We will inform you during the price quotation.
Shirts-Our fabrics are pre-shrunk, however cotton garments may shrink up to 3%. For best practice, we recommend hand wash however if you are not able to, here's what we suggest,
- Cold wash (30C)
- Hang dry
- Do not tumble dry
Jackets- Jackets made from natural materials help the body ventilate and don't need cleaning very often. To extend the life of your jacket:
- Dry clean only
- Clean no more than six times per year
- If creased, press professionally, do not steam
- Spot clean with water and mild detergent
- After wearing, hang up in a ventilated space to ensure freshness and reduce wrinkling
Wool Trousers- Wool is antimicrobial and naturally stays fresh. We recommend:
- Dry clean only
- After wearing, hang up in a ventilated space to ensure freshness and reduce wrinkling
- For your favorite suits, we recommend buying a second pair of trousers, as they typically get more wear than jackets
Cotton/linen Trousers- Wash with care to avoid shrinkage and wear. We recommend:
- Cold wash (30C)
- Hang dry
- Do not tumble dry
- When ironing, use a thin cloth between the iron and garment
During your use of the clothes and for whatever reason you wish to alter the clothes, we keep ample cloth inside the garment (jacket, pants)which allows you to alter certain parts of the garment (to make larger) The garment can also be made smaller in certain areas as well. All this can be easily done with your local tailor (if urgent) or when you do visit us again we can have the alterations done for you as well. For more details about this you can get in touch and we will be happy to answer all your questions.
If you are in Bangkok and cannot make it our store, please send us an email what items you are interested in, and we may be able to schedule a sales representative out to service your group at your location.
If you are not in Bangkok, we recommend using our online ordering system, which is simple and designed for ease of functionality. You will be able to browse through fabrics, designs and customize clothes down to the very last details (including measurement options), just like how you would in our store.
You can also check out our trunk show schedule and set up an appointment with us during our trip. For more information about our trunk show you can email us directly.
We have a very high success rate and in the unlikely case that there are any issues, we typically offer a credit for local alterations for minor tweaks or in extreme cases remake the entire garment, in order to make sure that every client is happy. Please note your clothing will need to be washed (if shirts) or dry cleaned (anything else) and pressed before you wear it the first time. Whilst it'll go through our rigorous QC process it still may contain tailors chalk, marks, minor smudges and will not be pressed.
Note: We have a 1-2 cm allowance for body and sleeve width (including back width, front width and shoulder width, a 1cm allowance for sleeve length and a 0.5cm allowance for collars and cuffs.
Our garments are hand-cut and sewn and no two garments will be 100% exactly the same. This is part of the charm and unique nature of bespoke clothing.
If there are any issues with your online order, don’t worry we’ll work it out! Here’s how it works:
1. Notify us of the issue. Please take high-res photos of you wearing the garment from the front, side and back (preferably taken by another person). This allows us to assess the fit and determine the next step.
2. After understanding what needs to be altered and changed, If its minor we will recommend that you have it altered from a local tailor and if you need help explaining to the local tailor we can help co-ordinate. Before the work starts you should inform us of the quotation. Please let us know before proceeding with any work. We will not be able to reimburse for any alteration work done that we have not previously agreed on (if we feel the quote is too high we will offer you another solution or the next steps to take)
3. If the fitting is wrong and there are big issues with the clothes, we will have the clothes made again and have it sent to you free of charge and ask you to send us the old clothes back. After you receive the clothes the 2nd time and there are still big issues (which there shouldn’t be any issues at all) we will either offer reimbursement in the form of in-store credit or PayPal depending on what you prefer. We are unable to offer refunds on online orders as your clothing is bespoke made to your unique sizes. We will however work diligently with you to ensure that you are satisfied and have clothing that fits (whether that is local alterations, re-cutting garments, or future credit with our store)